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Refund and Returns Policy

Effective Date: [01st January 2022]

At My Gaming Account (referred to as “we,” “us,” or “our”), we strive to provide our customers with the best possible service and ensure satisfaction with their purchases. This Refund and Returns Policy outlines the terms and conditions under which refunds, exchanges, or returns may be processed for digital goods and services purchased through https://mygamingaccount.com.


1. General Policy

Due to the nature of digital goods and services, all sales are final, and refunds are not generally provided once a transaction is completed. However, exceptions may apply under specific circumstances outlined below.


2. Refund Eligibility

We will consider refund requests under the following conditions:

  1. Unauthorized Transactions: If a purchase was made without your authorization, you must report it within 24 hours of the transaction.
  2. Non-Delivery of Product or Service: If the purchased digital good or service was not delivered as promised.
  3. Product Not as Described: If the digital good differs significantly from the description provided on our platform.

Important: Refund requests must be made within [7 days] of the purchase date to be eligible for review.


3. Refund Process

  1. Request Submission:

    • Contact us at [support@mygamingaccount.com] with the subject line “Refund Request.”
    • Provide proof of purchase (e.g., order number, transaction receipt) and a detailed explanation of your issue.
  2. Evaluation:

    • Our team will review the request and may contact you for additional information.
    • The review process typically takes [5-7 business days] from the date of submission.
  3. Outcome:

    • If the refund request is approved, the amount will be refunded to your original payment method within [7-14 business days].
    • If the request is denied, we will provide a detailed explanation of the decision.

4. Returns and Exchanges

As we deal exclusively in digital goods and services, returns or exchanges are not applicable. Once a digital item is delivered, it cannot be returned or exchanged for another item.


5. Exceptions

We reserve the right to decline refund requests under the following conditions:

  • The issue arises from your failure to meet the system or account requirements needed for the purchased product or service.
  • You have violated our Terms of Service, which resulted in account suspension or termination.
  • Refund requests are made after the eligibility window of [7 days] has passed.

6. Chargebacks

If you initiate a chargeback without contacting us first, we reserve the right to dispute the claim and take necessary actions, including suspending your account or restricting access to our services.


7. Contact Us

For questions, concerns, or assistance with refunds and returns, please reach out to us:

We value your trust and strive to ensure your experience with My Gaming Account is a positive one.

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